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Is there a problem with your boxer shorts? Call us or write an email with the details. We will find a solution as soon as possible. If it was not a self-inflicted case, you will receive a new pair of boxer shorts from us free of charge.

Each of our boxers comes with a 90-day anti-hole guarantee. If your Johannes unintentionally drills a hole in it, you can have these boxers exchanged. If your design is sold out, you can choose between the other shorts.

Did you receive a broken product, a manufacturing defect or an incorrect delivery? You will then receive a new copy free of charge.

As soon as we have your return information & have processed it, you will automatically receive an email from us with the return instructions. You can return the boxer shorts to us free of charge as follows:

  1. Put the wrong boxer shorts in the new box we sent (your new boxer shorts).
  2. Cross out your address and write 'return to sender' on the label. Our address is already on the label.
  3. Throw the well-sealed boxer shorts in a nearby mailbox to save further costs for you. (The post office charges a fee for this)

As soon as we have received the incorrect boxer shorts, we will complete your request and you will receive a confirmation email.

For newcomers:

Please note our pre-order information.*

We look forward to helping you!

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